All boxes are shipped at the last week of each month. Our cut off time is 20th of each month. ( for example: if you placed order before July 20th, you will receive July box. if you order after 7/20. you will receive August box. August box for selling after July 20th) Normally we ship around the 23rd to the 27th of each month. ship in united state will take 1-5 business day to arrive. We process orders on business days from Monday through Friday (excluding holidays) upon receiving the order. We ship by batch, It akes around 1 to 2 business days to process your order, but can take longer depending on demand. Please double check your name, shipping address, phone number, and E-mail address before submitting your payment. If the order has any of goods that are out of stock, EsianMall may cancel the order or the specific product(s). Our customer service associates will contact you as soon as possible and to return the amount of which the order is canceled. Please confirm your information while ordering. Wrong information will result in a delay upon order processing. If you have any questions, feel free to contact us. When receiving your order, we will send you an E-mail confirming the transaction. Shipping information will be sent to you by E-mail when the order is shipped. Members can check the package through “My Esian—My order” on the homepage. Details are available on “Shipping instructions”.
For every dollar spent on EsianMall you will earn 1 point. Every 100 points can be redeemed for the value of one dollar. Points are not transferable. Points can only be used by the account that earned them. Points are no longer available after expiring. Points can be tracked through “My Esian-My point” on the homepage. All the reward points will show up automatically on the check-out page. You can either use the points or save them for future use. If your order is canceled, the points will be returned to your account. Details see “Points Instruction”.
You may return your orders in 7 days upon receiving the item, if one of the following situations applies to the item that you received, Please note EsianMall do not accept any susbcription box return,(EsianMall will pay for the returning shipping charge and return the money we charged you if you are qualified)
1, Goods are damaged while shipping.
2, Goods Received are different from what was ordered.
3, Goods are not qualified or expired.
Please return your order to:
Department of Returning
86 Lackawanna Avenue, 215, Woodland Park, NJ, 07424
You can pay your amount dues monthly. While using the service, money will automatically be charged from your appointed account every period. Users can cancel and pause the service at any time before their upcoming billing day. upcoming billing day is indicate in the 'My Account'-----'My Subscription' and also 'My Account'-----'My Subscription'----'Edit'-User must cancel their subscription before next billing day for each period in order to avoid billing of the next period’s Service fee to their chosen payment method. Otherwise, User will be billed again on their billing payment date and will receive the next month's box,but will not be charged again moving forward. Details see “Return Policy”. All subscription boxes are free shipping in United State. All boxes will be shipped at 23rd-25th of each month. Shipping (USPS) normally takes 1-5 buiness day, average 3days!
When the box will be shipped ?
Q - It ships the last week of each month. Our cut off time is 20th of each month. ( for example: if you placed order before July 20th, you will receive July box. if you order after 7/20. you will receive August box. August box for selling after July 20th) Normally we ship around the 23rd to the 27th of each month. ship in united state will take 1-5 business day to arrive.
Why my order shows processing or pending?
Q - My subscription says "Processing", what does that mean?
I signed up for one month, why did I get billed again?
A - All of our subscriptions are automatically renewed until you click the cancellation button located in your user account.
Make purchase without an account
Q - I did not create an account when signing up for my subscription. Is there a way to link my guest account to a new account I just made so that I can manage my subscription?
How to resubscribe the box if I accident cancel it ?
Q - If I accident cancel or I decide to subscribe the box again. how do I resubscribe?
How to change and update the address
If you are moving to different place during the middle of subscribption plan, unfortunately we can not update the address for you. So you have to update the address using the following steps: NOTE: ( you have to update the address with step: Login and Go to 'My Account'-----'My Subscription'----'Edit'--------'Change Shipping Address', update adress in address book wont work for subcription order)
Update payment method for subscriptoin
If your recent recurring payment is failed due to different reasons ( ex: unsufficient fund in your bank account, switch new bank card, payment gateway downtime etc). That means you will not get this month box unless you update your payment information! To be able to keep getting our delicious monthly snack boxes or glamourous korean beauty boxes each month, you will have to update your payment method and re-submit your subscription. please follow the step below:
EsianMall accepts major credit cards including Visa, Master Card, Discover and American Express. Orders will be charged while processing shipment. All credit card transactions will be processed through Paypal. Please confirm your billing information and the cardholder information; otherwise your transaction will be canceled. If your order is canceled or a transaction from EsianMall shows “pending” status in your account, money will not be charged. Money will be returned to your account within 3 to 7 business days (depending on the bank and the credit card).Esian Mall accepts PayPal. Please make sure that there are enough funds in your account so that your order is not delayed.
If you’ve registered in Esian Mall, log in to your account and click on “My Esian—My Order”
If you are signed in as a guest, please click on “Customer Service—Order Checking” at the bottom of the homepage. You will have to type in the order number, your last name and either the E-mail address you entered while ordering or zip code to confirm your shipping information.
If you want to update any information regarding your account information, including address information, order information, or ordering service, please log in to your profile
Yes, we do. If you are interested, please send us an email to email@example.com. Telling us more about you and your channel/page, including number of followers/viewers and your monthly stats. At the moment, we are only working with US-based Youtubers, Instagrammers and bloggers.