EsianMall only processes orders Monday through Friday (Excluding Holidays). It takes around 1 to 2 business days to process your order, but can take longer
depending on demand. Please double check your name, shipping address, phone number, and E-mail address before submitting your payment.
1. The customer provided an incorrect or incomplete address;
2. There was no one to accept the package at the time of delivery;
3. Other inevitable situations：including natural disasters, traffic movement control, customs, etc,
EsianMall will not be responsible for your order for of any of the above circumstances. We will issue a refund for any packages returned as “unable to deliver”.
If your order consists of any goods that are out of stock, EsianMall has the ability to cancel the specific items or the whole order. If such case occurs, our customer
service representatives will contact you and issue a refund.
Sales taxes will be added to your merchandises automatically during checkout.
Please double check your name, shipping information (don’t forget apartment number, zip code and city!), and billing address. Any incorrect information will delay the
processing of your order. If you need to change any of your information after you submit, please contact our customer service representatives.
When your ordering is complete, we will send you a confirmation email with the order information. When the order is shipped, our system will update the shipping information.
Members can check the shipping status through “My EsianMall—My Order” on our home page.
You order will be shipped via USPS or UPS based on the specific situations.
For shipping time, please see the references below (Actual time varies depending on the shipping carrier, repertory, and order processing).
48 States in the United States
Alaska and Hawaii: $28.99 (For all single item orders. Limit: 15lb)
EsianMall does not currently ship items or subscription box to any other countries or areas outside the United States.
1. If you change the shipping address before the order is shipped, EsianMall won’t charge you any fees. However, you can’t change your shipping information after the order is shipped.
Therefore, please double-check your shipping information before submitting the order. If you pay with PayPal, please make sure the shipping address on the PayPal payment page is also correct.
2. The maximum weight limit of each order is 25 lb. EsianMall may cancel an order that is over limit. or charge you extra shipping fees.
3. EsianMall will not ship packages to a P.O box or an A.P.O.box address. Orders with incorrect shipping addresses will be canceled or returned.